Refund policy

CLAIMS:
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us at sales@bikieragz.com.

DAMAGED ITEMS:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!

WRONG SIZE:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled.
Let us know at sales@bikieragz.com and we'll get you sorted out.

If you'd like to make a size change, you will have to place a new order at your expense.

EXCHANGES: (if applicable)
We only replace items if they are defective or damaged.

RETURN SHIPPING: (if applicable)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.

REASONS FOR RETURNS:
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

Returned by Customer - It is best to contact us at sales@bikieragz.com before returning any products. We do not refund orders for buyer’s remorse, and size exchanges. A new order, at your expense, would need to be placed for an updated size.

NOTIFICATION FOR EU CONSUMERS:
According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore BikieRagz reserves rights to refuse returns at its sole discretion.